Sales and Return Policy
The Chai Gallery of Fine Art Online Purchase Return/Refund Policies
All Chai gallery of Fine Art items purchased online MUST be returned in accordance with the below return policies and MUST be assigned an RMA number prior to return.
Items that have been shipped to a third party or an international location are not eligible for return.
The Chai Gallery of Fine Art want you to feel safe and secure with your transactions. Along with our affordable inventory, we offer a 15-day money-back guarantee on all our merchandise. Here is how it works:
- If an item is received materially different from the gallery listing and/or are damaged upon delivery, it qualifies for return paid by The Chai Gallery. We will pickup the item and refund you in full for your order upon receipt. Determination of material differences and/or damage is to be decided by The Chai Gallery in their sole discretion. We will try to be as fair and realistic as possible when it comes to this and anticipate the customers to be as well. Please be sure that you are certain of your claim prior to requesting an RMA as an item which is not found to be materially different or damaged will be considered a customer preference return
- See below:
- Customer preference returns are items that are being returned without claim of material difference or damage. These returns are subject to a standard 15% restocking fee and the initial shipping and handling fees are not refundable. Customer preference return packaging and shipping is the sole responsibility of the customer. Items that are received improperly packaged may result in denial of the return. We encourage insuring higher priced returns.
Returning Merchandise/RMA Requests
- All requests for returns must be made within 15 days of the item’s receipt.
- You must obtain a valid RMA number from ChaiFineArt.com before returning your merchandise.
- To obtain a RMA #, please email your request and the reason for return to: firstname.lastname@example.org
- Once approved, customer service will provide you with your RMA number and return instructions.
- To expedite your return, please print the RMA number on the outside of the return packaging.
- Upon items returning to our warehouse you will be contacted. Without any complications arising, refunds will be processed by Chai Gallery within 1-5 business days. You should receive a confirmation email with your refund information.
Refused Items and Items Returned Without a RMA number
- Refused items and items returned without an RMA number will be charged a 15% restocking fee and the shipping/handling will not be refundable.
- We reserve the right to refuse delivery and return to sender any item which is returned without a valid RMA number.